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Returns - Returns are free of charge and monkeyoffice.co.uk aim to make the process as simple as possible.
If you are not completely satisfied with a product you can make a return to us within 14 days of purchase. The item must be unused, in its original packaging and in a resalable condition, this includes no writing or instructions on the packaging.
Due to health and safety regulations we are unable to accept returns for any food or beverage items.
We may accept returns after fourteen days but at our discretion and credit may not be 100% value due to the cost of restocking.
To make a return please seal the item in the original packaging and email returns@monkeyoffice.co.uk with the reason for return, product code, quantity and invoice number.
Business machines cannot be resold if the box has been opened, therefore you cannot return a business machine once it has been opened unless it is faulty or damaged.
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Damaged Items - Damaged items must be reported to us within three days of receipt of the delivery.
Shortages – Shortages must be reported to us within three days of receipt of the delivery.
Credits – Once goods have been collected from your premises the will be returned to our warehouse. Once they have been booked in a credit will be raised against your credit card. Please be aware that this process may take up to 7 working days from collection of goods.
Cancellations – If an order has not been despatched it may be possible to cancel the order, however should the order have already been processed it will not be possible to stop the goods being delivered. If this is the case simply arrange a collection in the usual way once the goods have been delivered.
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